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More than ever the cruise industry’s reputation depends on exceptional service. Developments such as ‘ship within a ship’, yacht and river cruises, as well as residential vessels, all require a new level of personalisation with a strong focus on experiential travel. How can you support your crew to meet the exacting demands of these niche customers?
Digital solutions to everyday problems
Cruise is a fast-paced industry; people are receiving promotions just for staying more than one contract which can result in ‘unready leaders’, poor middle management and high turnovers.
Being away from home for prolonged periods of time makes cruise crews particularly vulnerable to mental health concerns. How can we offer appropriate support to crews and effectively tackle the stigma around asking for help in the shipboard environment?