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Informa

Douglas Diggle, BBA, MBA
CEO at Across Oceans Group & CEO at Cruise Shipping Association.

Profile

As a business leader, I am always asked what is the key to success? But it goes without saying that there is no formula or key it takes a lot of hard work, and the perseverance to overcome challenges and turn them into opportunities to learn and grow. And once you do, you’ll often find that the goal-posts have moved, and you’ll be seeking a different and new kind of success. I am passionate about doing the right thing for people, clients and our communities. Because of my proven leadership ability and background in travel, cruise lines, aviation, maritime, finance and travel retail, I contribute to leadership at corporations at an efficient and elite level. Connect with me on LinkedIn: https://www.linkedin.com/in/DouglasDiggle

 As CEO, I advise suppliers, vendors and global business leadership on consumer products, product strategies, the jobs-to-be-done, sales to planned goals, retail merchandising, average dollar sale, unit per transaction, competitive analysis, passenger technology, total guest experience, product innovation, product disruption, product negotiations and global business across industries, geographies and enterprises with the purpose to drive growth and profitability. We offer locations in Palm Beach, Miami, Seattle, London, Hong Kong and Barcelona.


Agenda Sessions

  • Delivering luxury service - achieving the gold standard

  • Harnessing 21st century technologies to improve the crew experience