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Rolf Habben Jansen
Keynote| When Business Meets the Customer Needs
Most of what we have heard over the past two years, has focused on the dramatic changes in the liner industry, with alliances, consolidation and digitisation leading everyone to wonder: How will these changes impact shippers and is this what they need? But overall trade has also been shifting, customers have become more individualised, requiring the most specialised service so far in the history of commerce. This presentation will tell the story behind this operator's innovation strategy and how aligns with what they customers need now, in a world where they are likely to need something entirely different very soon.
Innovation, despite its meaning, has become a buzz word increasingly applied to products, strategies or services that are not and hence, don’t yield the game-changing results expected of them. So what is true innovation in shipping? And how can we measure it? What is the ROI of innovation?
Half way into a year that has seen a level of stability conducive to future planning, to growth strategies and new opportunities, we ask this panel of operators: What is keeping you up at night? Where is the industry headed and what is the smartest way to get there? What are operators doing in order to increase the sustainability of the shipping industry and is it enough? Could the answer be collaboration and if so, in what form or to what extent is collaboration possible?
Last year, the consensus among BCOs was that alliances are likely to reduce choice and hence affect the quality of the service and relationships with carriers. A year later, we check in with BCOs and ask:
For the carriers, alliances and mergers raised questions of competition, even monopoly, scale and agility and in some cases, survival. In the conditions of such large scale consolidation, with the dust having settled more or less, we ask this industry panel:
With the rise of digital freight forwarders, carriers moving into to the business and the already competitive environment for traditional forwarders, we take a closer look into how the battle is shaping up.
A clear picture of one of the most important dynamics affecting trade. This session will look at segment based supply-demand, including a look at why there is no tonnage on order for 4,000-10,000 TEU – is there an opportunity here? Finishing with a well-documented forecast for the upcoming 18-24 months
Balancing the markets: