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Setting the Scene| Container Shipping: The Next 50 Years
Anthony J. Firmin
Operator Keynote| The race for reliability: Building the service that customers want
First, shipping companies should invest in digital technologies to differentiate their products, disintermediate value chains, improve customer service, raise productivity, and cut costs. The risk is that tech giants and digital disruptors will capture most of the value from customer relationships by moving faster than incumbents.
Second, integrate. Next-generation innovations will have to be orchestrated across the entire value chain. Carriers and terminal operators share an especially rich agenda: bigger vessels paired with infrastructure investments for terminals, transparent ship arrivals and berthing, and larger containers. Integrated logistics providers could make freight forwarders irrelevant by mastering the complexity and the customer interface.
Finally, be bold. The shipping industry was built on the vision of strong leaders who dared to sail through the storms. Although it now once again faces a period of disruption—this time from digital technologies—there is a path forward for companies willing and able to seize the day.
These are just the main findings of the extensive research McKinsey has carried out, but you will have to attend the conference to hear the full story.
Service Quality in liner shipping can be represented by four key quality dimensions. In descending order of their impact on customer satisfaction, they are reliability, speed, responsiveness and value. Service differentiation by time-related attributes results in greater customer satisfaction than practising cost leadership in liner shipping. These are the arguments that drive this operator’s business strategy for the future.
Half-way through a year dominated by the scale of the sizeable costs triggered by the new regulation and the carriers’ expectations that their pricing and fuel charge mechanism with customers must be restructured, it is apparent that there is a need for carriers to address the transparency concerns expressed by their customers. Our panel of industry leaders will attempt to answer a few very difficult questions:
This presentation looks at the unexpected window of opportunity for the ocean carriers to replace blind alley legacy systems with the new wave of passionate technology from Korea.
Could this be The Return Of Profitability?
This session will look at the economic opportunities for future feeder vessels including a low environmental impact, high energy efficiency, low fuel consumption and maximum container capacity. When looking to reduce the carbon footprint, there are various options options for this market, including: biofuels, batteries, hydrogen (in combination with fuel cells), ammonia. Jan will present some preliminary design features of a feeder with different low carbon fuel alternatives.
The presentation will cover different fuel scenarios for an assumed fleet development beyond 2030. Practical solutions for present and vessels on order as well as possible new building solutions in aspect of fuel solutions will be evaluated. The main focus will cover the intersection between fuel and emission to air with a focus on GHG.
The Container Market Outlook seeks to pinpoint directional changes in values as well as earnings, addressing key developments through 2022:
LNG as a fuel for ships is one of the options to comply with the 2020 global sulfur cap regulations. Our panel will consider the pros and cons in relation to other compliance solutions, including switching to low sulfur fuel or fitting a scrubber with the ability to burn HFO. This discussion will focus on life cycle costs, and some key technical and operational aspects.
Description: How can blockchain technology can play a role as a coordinating force and help in alleviating the problems we face in the context of the global fuel contamination crisis and general distrust in the bunker fuel supply chain? During this session, we will look into how a progressive stance to technology, might hold the key to solving some of the most present environmental and sustainability challenges. Taking these thought into practice, Fredrik will tell the story of working with industry and how BLOC has managed to build an industry solution: for the industry, by the industry.
The prospect of another regulatory change in 2020 introduces new threats and opportunities to the players in the shipping industry who are now called upon to give their views on the legal framework exempting liner shipping consortia from the EU antitrust rules that prohibit anticompetitive agreements between companies, known as the "Consortia Block Exemption Regulation (Consortia BER)". This presentation will walk us through the arguments and likely scenarios.
Current and emerging logistics centres benefit from infrastructure investment, pro-trade policies and direct connections to both manufacturing centres and growing populations of consumers. Given the trends in global demand, regulatory pressures and a degree of geo-political volatility, we ask our panel:
Reliability on the seaside & rail distribution
Positive effects of consolidation have been felt by freight forwarders and include more stable freight rates, more effective and expanded services from carriers as well as, not least of all, lower rates and prices – that would, however, require that costs saved from consolidation are passed on to shippers. Now with increasing vertical integration by carriers, we ask how are carriers addressing the loss of neutrality: are shippers concerned?
Presentation outline: Digitalization does not stop at a shoreline. Digitalizing the customer experience is a paramount component in ZIM’s business strategy. The CustomerONE project aims at replacing manual processes and standardizing the interaction with customers, improving the way ZIM conduct business. The new digital platform improves and expedite the business process through a unified platform, enables better control of the sales negotiation process and provide transparency to all parties. Hear from ZIM Lines about their journey to a digitalized customer experience and what made them decide to go on this path now as well as how the adoption of the new customer experience has worked out. Hear from SAP how digitalization projects are perceived in the shipping line industry.